Privacy policy

How we process the personal data you give us through the contact form, in accordance with Law 29/2021 on personal data protection of the Principality of Andorra.

Data controller

The controller is [PENDENT: raó social], NRT [PENDENT: NRT], registered at [PENDENT: domicili]. Contact address for data protection matters: [PENDENT: email de contacte].

Data we process

The data you enter in the contact form:

name, company, email address and phone number;
the line you are interested in and the message you write to us.

Purpose

We use this data only to handle your enquiry or quote request and to reply to you. When we receive the form, we send you an automatic acknowledgement email, which does not include your message.

We do not use it for marketing, we do not build profiles and we do not make automated decisions.

Legal basis

Processing is based on your consent, which you give by ticking the acceptance box on the form. You may withdraw it at any time without affecting the lawfulness of the processing carried out before.

Retention

The website does not store enquiries in any database: the form sends them by email to the Kucover staff who handle them. We keep the enquiry for [PENDENT: termini de conservació, validar].

To limit abuse of the form, the website keeps for 10 minutes a technical key derived from the IP address (as an unreadable cryptographic hash), which is deleted automatically. In addition, the hosting and email provider's servers may record the visitor's IP address in their technical logs; retention period: [PENDENT: validar].

Recipients

The data is received by Kucover staff and by the people Kucover designates to handle enquiries. The email passes through the servers of the hosting and email provider: [PENDENT: proveïdor d'allotjament i correu], which acts as a data processor.

We do not disclose the data to third parties unless required by law. [PENDENT: validar ubicació dels servidors del proveïdor i possibles transferències internacionals]

Your rights

Under Law 29/2021, you may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability of your data, and withdraw your consent. To do so, write to [PENDENT: email de contacte] stating the right you wish to exercise and proving your identity.

Complaints

If you believe your rights have not been properly handled, you may lodge a complaint with the Andorran Data Protection Agency (APDA).